Refund policy

Refund Policy

Last Updated: September 21, 2025

At Swellfree.co, we are dedicated to ensuring your complete satisfaction with your purchase. If you are not satisfied with your order, we offer a 60-Day Satisfaction Guarantee to make the process easy and convenient.

 

60-Day Satisfaction Guarantee

We stand by the quality of our products and want you to be completely happy with your purchase. If for any reason you are not satisfied with your product, you may request a refund or exchange within 60 days of the delivery date.

 

Eligibility for Refunds & Exchanges

To be eligible for a refund or exchange:

  • The product must be returned in its original packaging.

  • The product must be unused or in like-new condition.

  • Proof of purchase (order number, receipt, or confirmation email) must be provided.


Non-Returnable Items

The following items are non-returnable:

  • Gift cards.


How to Initiate a Refund or Exchange

  1. Contact us at support@swellfree.co with your order number, a brief description of the issue, and whether you are requesting a refund or exchange.
  2. Our customer service team will provide you with further instructions.

  3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.


Refund Process

  • Approved refunds will be processed within 7 business days.
  • The refund will be applied to your original payment method.

  • Depending on your bank or card issuer, it may take additional days for the refund to appear on your statement.


Shipping Costs

  • Original shipping costs are non-refundable.

  • If you are approved for a refund, the cost of return shipping will be deducted from your refund unless the product was defective or damaged upon arrival.


Contact Us

For any questions or concerns related to our Refund Policy, please contact us at:

We appreciate your trust in Swellfree.co and strive to provide you with the best shopping experience possible.